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Information We Collect and How We Use It

Personal Information
You may choose to provide personal information (such as your name and e-mail address) while visiting this website. Here are the ways you may provide information and the types of information you may submit. We also tell you how we may use the information.

Contact Us
If you e-mail us through this site, we will receive your e-mail address and any other information you choose to include in your e-mail. We use your e-mail address to respond to your inquiry.

Special Alerts
If you would like to receive e-mail alerts regarding special releases, sale items, and other topics, we ask you for your e-mail address. We use your e-mail address to send you e-mail alerts on the topics you selected.

Reminders for Corporate Accounts
If you would like us to remind you of product you order in the past, we ask for your e-mail address, so we can send you the reminders you requested.

Non-Personal Information
We collect certain aggregate and non-personal information when you visit this website. Aggregate and non-personal information does not relate to a single, identifiable visitor. It tells us such things as how many users visited our site, the date and time of their visit, and the pages they accessed. By collecting this information, we learn how to best tailor this website to our visitors. We collect this information through “cookie” technology and “log files,” as explained below.

Cookies and Log Files
Like many companies, we use “cookies” and “log files” on this website. Cookies are bits of text that are placed on your computer’s hard drive when you visit certain websites. Log files are small text files that websites automatically create when a user visits a site. We use cookies and log files to tell us, for example, whether you’ve visited us before or if you’re a new visitor and to help us identify site features in which you may have the greatest interest. Cookies and log files may enhance your online experience by saving your preferences while you are visiting a particular site.

The “help” portion of the toolbar on most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies. Remember though, without cookies, you may not be able to take full advantage of all our website features.

Information We Share
We do not sell or otherwise disclose personal information about our website visitors, except as described here. We may share the information you provide with companies affiliated with Threadworks We also may share information provided by our website visitors with service providers we have retained to perform services on our behalf. In some cases, those service providers host websites that are linked to our site to provide the services described above. In those cases, the service provider sites will be governed by any terms and conditions or other notices that may be posted on those sites. We strongly recommend that you review these terms and conditions and other notices prior to using those sites. Threadworks will take reasonable steps to help ensure that these service providers are obligated to safeguard your information on Threadwork’s behalf. In addition, we may disclose information about you (i) if we are required to do so by law or legal process, (ii) to law enforcement authorities or other government officials, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity.

We reserve the right to disclose any information we have about you in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use personal information you have provided through this website in a manner that is consistent with this Privacy Notice.

Your California Privacy Rights
California Law permits our customers who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an e-mail to customerservice@threadworksinc.com or write to us at 15320 Fairfield Ranch Road Chino Hills, CA 91709

Links to Other Sites
We may provide links to other websites for your convenience and information. These sites may operate independently from this website and may have their own privacy notices in place. We strongly suggest you review those privacy notices if you visit any linked websites. To the extent any linked websites you visit are unrelated to Threadworks we are not responsible for their content or any use of the sites.

How We Protect Personal Information
We maintain administrative, technical and physical safeguards to protect the personal information you provide on this site.

Your Choices
If you would like to update the personal information you have provided on this website, please e-mail us at customerservice@threadworksinc.com. If you would like to have your name removed from our mailing list, please employ the opt-out mechanism we provide in each e-mail we send to you. We will make reasonable efforts to honor your request in a timely manner.

Updates to Our Privacy Notice
This Privacy Notice may be updated periodically and without prior notice to you to reflect changes in our online information practices. We will post a prominent notice on this site to notify you of any significant changes to our Privacy Notice and indicate at the top of the notice when it was most recently updated.

How to Contact Us
If you have any questions or comments about this Privacy Notice, or if you would like us to update information we have about you, please contact us by:

  • e-mailing us at: customerservice@threadworksinc.com
  • calling us at: (866) 440-2739
  • writing us at: Threadworks Embroidery, Attn: Ken Noesen, 15320 Fairfield Ranch Road Unit C Chino Hills, CA. 91709
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